Ever since consumers discovered they could leverage technology to understand, question or otherwise engage with the products they buy, the retail grocery industry has never been the same. In the 10 years since the advent of the smartphone, consumers have been in the driver’s seat, becoming better informed about ingredients, allergens and other dietary considerations. That’s why consumers are forcing the reorientation of supply chain processes and driving forward significant change in the industry.
Looking ahead to 2017, the retail grocery industry—retailers, suppliers, manufacturers, distributors and solution partners—will keep a continued focus on the consumer and how they interact with technology to enhance sales, speed efficiencies and innovate for long-term success. Here are four topics certain to be on any industry leader’s “to-do” list for 2017.