The Chill Factor: Food companies tangle with the Web

April 15, 2009
/ Print / Reprints /
/ Text Size+
The Chill Factor is a new R&FF blog. Watch this space for updates and additional blogs!

Food. There are few topics that spark more discussions infused with loyalty, emotion and passion.

Today, these conversations have moved from dinner tables and water coolers to blogs, microblogs, social media networks and private online discussion groups. As I noted in my Back Page column this month, food companies and marketing executives are paying attention to these conversations and in some cases, leading them.

“It’s too early to tell how effective [blogs] are. We know how to measure traditional marketing, but there aren’t measurement criteria for blogs yet,” says Paul Gillin, a long-time technology journalist who advises marketers and business executives on “strategies to optimize their use of social media and online channels to reach buyers cost-effectively.”

In order to gain a better understanding of how, where, why and among whom online conversations about food brands are taking place, I recently spoke with Gillin. In addition to his current consulting gig, he also is the founding editor of TechTarget, editor-in-chief of ComputerWorld and the author of The New Influencers, a book about the news generation of bloggers and podcasters.

“There is a shift from top-down to bottom-up marketing,” Gillin says. “As media outlets are downsizing, companies need new ways to influence people.”

One important way they are reaching out directly is through corporate blogs.

“Corporate blogs have had mixed results,” Gillin says. “Sometimes marketers use them as adjunct PR services. They’re not really taking advantage of the medium.”

Gillin cites McDonald’s Corporate Responsibility Blog as one example of a food company using a corporate blog in an interesting way. In this case, McDonald’s uses the blog to address criticism and communicate its sustainable initiatives directly to the public.

Londonderry, N.H.-based yogurt processor Stonyfield Farm has been blogging for more than five years in order to communicate its sustainable farming methods and green initiatives. Yogurt consumers who visit the company’s The Bovine Bugle blog communicate directly with one of the farmers who produces milk for its yogurt. On the blog, visitors can view the farmer’s family photos, read about the livestock and even watch videos of the very cows that product the product. Perhaps even more importantly, visitors can offer feedback. Parents who feed their children YoBaby yogurt, the company’s kids’ brand, can exchange information with the company and one another at Baby Babble, a child-health focused blog on the company’s Web site.

Appealing to a specific consumer niche, such as parents, may be a good strategy for corporate bloggers, Gillin says.  “The idea is to give people a social group to discuss something that their passionate about,” he says. “It can be woven into different stages of their lives – teens, young mothers, etc. The point is for people to share with each other.”

In other words, creating social media groups for your consumers -- whether through your own corporate blog or through social networking sites such as MySpace, Facebook and Twitter -- means you have a group of people who are passionate about your products at your finger tips.

A recent article that appeared on (“Yes, CEOS Should Facebook and Twitter”) sums up the potential behind creating these niche groups: “Many corporations spend large sums trying to find out what people think of them. Plugging into the blogosphere and listening to feedback on Twitter offers a more effective and cost-efficient way of learning how to approach customer relations.”

A recent Nielsen study, “Global Faces and Networked Places,” found that online participation in "member communities" now exceeds e-mail by 67 percent to 65 percent. And these types of Web site now account for one of every 11 minutes users spend online.I know that some of you already are blogging on your Web sites, or have created Facebook pages for your brands. I’d love to hear about them and your opinions on what they do for your brand. Keep me updated.

Did you enjoy this article? Click here to subscribe to Refrigerated & Frozen Foods magazine.

Recent Articles by Carolyn Chapin

You must login or register in order to post a comment.



Image Galleries

OSI, 2014 Refrigerated Foods Processor of the Year

Find out how this global food provider secured a new supply chain global trading platform, opened a new culinary innovation center and continues to keep food safety top of mind.

Read cover story here.
Read plant story here.

7/31/14 12:00 pm EDT

Engaging the Manufacturing Workforce to Drive Business Improvement

AIOE’s Workforce Development Solutions Group will soon release its work product, “The Engagement Framework”. This is a robust resource tool that both CPGs and suppliers should find useful in their organizations. Attendees will learn of the key attributes of Engagement, and cases and lessons learned on how to apply these guiding lessons within your company. The value proposition is fundamental to business success in our industry: business performance, competitive globally, recruitment and retention.

Processors On The Rise...

What aspects of an up-and-coming company are most important for it to become successful in the cold food marketplace?
View Results Poll Archive

Refrigerated and Frozen Foods Magazine


2014 September

Refrigerated & Frozen Foods' September 2014 issue features the six Processors to Watch in 2015 and the Cold Storage Construction Guide.

Table Of Contents Subscribe

The Refrigerated and Frozen Food Store

Cold Packaging Materials Guide

A guide to cold packaging containers and materials.

More Products

Refrigerated & Frozen Foods Delivers

RFF Infographic 133x133Click here to see a snapshot of the many different ways Refrigerated & Frozen Foods delivers business and technology solutions to cold chain professionals.

Buyer's Guide

Visit our Buyer's Guide!

Refrigerated & Frozen Foods offers a Cold Packaging Materials Guide, as well as a Cold Storage Warehouse Guide, the most comprehensive listing of cold storage warehouses.

Visit the Buyer's Guide page today!


facebook_2014 twitter_40px youtube_40pxlinkedin_40px