Since starting out in 1898 with a horse and wagon, GENCO has come a long way in establishing itself as a leading third-party logistics (3PL) provider in the supply chain management industry. Today, GENCO is recognized as a Global Top 25 3PL, and has acquired a diverse range of customers, including many Fortune 500 companies in the technology, consumer, industrial, retail and healthcare markets. The Pittsburgh, Pa.-based company manages 38 million square feet of warehouse space across 130 operations. GENCO’s success can be attributed to its unwavering dedication to efficient execution, technology innovation and continuous process improvements.

As part of its proactive business approach, GENCO evaluated the labor of its lift truck operators and warehouse management processes to identify areas for improvement. Establishing the first relationship of its kind in the 3PL industry, GENCO partnered with labor management system (LMS) provider Easy Metrics and lift truck provider The Raymond Corp, Greene, N.Y. With goals of reducing costs, increasing efficiencies and improving productivity, a collaborative team began developing a plan for merging the two programs within its warehouse operations. After evaluating several facilities, the team chose a world-leading business process and document management company as its focus facility for this project.