Videojet Technologies, Wooddale, Ill., launched its remote service offering for its Ethernet-enabled 1000 line of continuous inkjet (CIJ) printers.

Remote Service offers remote access functionality with a few clicks of a mouse, allowing designated plant personnel to directly interact, troubleshoot and make setting changes to the printer from virtually anywhere via PC. This intelligent printer monitoring and remote access system proactively addresses service calls commonly attributed to nuisance faults such as inaccurate configuration settings or gaps in operator knowledge, and resolves in minutes vs. the time required for an on-site service visit.