This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more.
This Website Uses Cookies By closing this message or continuing to use our site, you agree to our cookie policy. Learn MoreThis website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more.
Home » Report: Most companies fail at customer service
DeviceBits, a Columbus, Ohio-based artificial intelligence (AI) software provider, unveiled its latest white paper report, “How Successful Brands Today Are Implementing The Right Automated Customer Service Strategy,” which addresses the three main ingredients for successful customer service—AI, digital self-support materials and the right platform to deliver these in the right customer experience.
An online survey to more than 550 brands and marketers showed that 40.9% said customer service would benefit most from better online support that utilized AI with live chat, self-support or automated response materials. This was ahead of sales (36.4%) and order/fulfilment (34.1%).