Report: Advanced use of automation in Europe to double by 2020
The research reveals RPA budgets in Europe increased on average by 9% in the last year, significantly ahead of the average increase for general IT spending.
Advanced business use of robotic process automation (RPA) is expected to double in Europe by 2020, as companies seek to improve customer experience and streamline finance operations, according to new research from Information Services Group (ISG), Stamford, Conn.
ISG, in partnership with Automation Anywhere, San Jose, Calif., surveyed more than 500 European business leaders to assess their adoption of RPA technology and services. The research revealed the percentage of European companies expecting to be at the advanced stage of RPA use will double by 2020, while fewer than 10% will not yet have started their RPA journey.