Survey: Retailers making serious investments in supply chain efficiency
Research shows that retail winners are confidently investing in new data and technologies to improve their supply chain through better forecasting and execution.
Symphony RetailAI, Dallas, Texas, announced findings from its benchmark report, “Supply Chain Management 2018: In Service of the Customer.” The fourth annual study, conducted by Retail Systems Research (RSR), Miami, Fla., and sponsored by Symphony RetailAI, shows enhanced efficiencies from previous years, but clear room for improvement in fulfillment strategies, demand forecasting and inventory accuracy and visibility.
“For as long as we’ve conducted this particular supply chain benchmark, we’ve called the supply chain the ‘next big thing,’” says Brian Kilcourse, managing partner, RSR. “This year’s findings show that statement is still true, with retailers making serious investments in supply chain efficiency. Retailers understand that they are challenged to assess demand with a greater accuracy than ever before and to fulfill that demand in the ways that consumers expect. Our research shows that retail winners are confidently investing in new data and technologies to improve their supply chain through better forecasting and execution.”