Research shows at least 60% of companies have yet to fully implement e-commerce strategy
The report reveals that 70% of B2C companies and 60% of B2B companies are still working toward the full implementation of their strategy.
DHL Supply Chain, Westerville, Ohio, released its latest research report on the evolution of e-commerce supply chains. The study shows that, despite understanding the vital importance of e-commerce on customer retention and satisfaction, several companies have yet to fully implement an e-commerce strategy.
DHL surveyed nearly 900 decision-makers responsible for logistics or supply chain management and e-commerce from all the major industry sectors, including retail, consumer goods, life sciences, high tech, auto and engineering and manufacturing.