Study: More than 8 in 10 shoppers use cellphone scan, pay apps, payment kiosks
Nearly three-quarters of respondents (74%) say technology will make shopping easier.
Nearly 92% of U.S. shoppers get frustrated when shopping in a store, with 86% annoyed at waiting for a refund, 52% angry about waiting to pay and 49% ready to boil over if they are unable to find what they want, according to a study released by Omnico, UK.
The “Omnico US Retail Research” report explores the shopping frustrations and attitudes to technology from 2,008 consumers nationwide.