Rondo-Pak, a leading provider of quality folding cartons and printed components for the pharmaceutical, medical device and consumer industries, has attained certified vendor status with Genentech, a member of the Roche Group. This designation comes as a result of Rondo-Pak providing dozens of consecutive batches of material, totaling eight-million cartons, without a single complaint or failure. As a preferred supplier, the status signifies Rondo-Pak’s consistent ability to provide supreme customer service, while minimizing cost and maximizing efficiency for its customers.
In Fall 2019, Rondo-Pak and Genentech’s Hillsboro Technical Operations (HTO) Facility launched an ambitious “Zero-Defect” initiative based on a shared vision for seamless delivery of secondary packaging material to the Genentech HTO manufacturing facility, home to a state-of-the-art fill/finish facility and warehousing and distribution center. From Rondo-Pak’s perspective the project represented an ideal opportunity to merge the goals associated with an active Continuous Improvement culture with Voice of the Customer (VOC) guidance and alignment with Genentech HTO.
Both companies formed project teams drawing on talent from the Business, Quality and Manufacturing segments of each organization to map out and execute a plan for a reduction in lead time, with a focus on providing Genentech HTO Incoming Inspection with 100% defect-free product. Over the course of nearly two years, each order manufactured by Rondo-Pak was subjected to rigorous inspection criteria established through the alignment on a well-defined Defect Library authored by both companies.
After the two-year long period with zero defects, the unique Certified Vendor status was granted, enabling Rondo-Pak materials to flow directly from Genentech HTO’s Receiving to Manufacturing with minimal quality control interaction.
“Our partnership with Rondo-Pak has been quite a success with significant recorded savings for incoming quality control, receiving and inspection since the project’s inception,” said Ronald McIntosh, Senior Manager Direct Material Procurement for Genentech HTO. “We have been able to reduce our standard lead time from receipt of packaging materials through final packaging by nine days and reduce inventory for safety stock based on this shorter lead time. Improvement in both metrics contribute significantly to our bottom line.”
Bob Reilly, President & COO of Rondo-Pak, adds, "At Rondo-Pak, it is our highest priority to be seen as a valuable partner in the pharmaceutical industry supply chain and we are proud to be considered one for Genentech. Through our joint ‘Zero-Defect’ initiative, our company has equally benefited, realizing a reduction in waste, improved throughput, and full alignment with a key customer in the larger Roche family.”
Rondo-Pak/Contemporary Graphic Solutions is a global print and packaging specialist whose unique blend of capabilities and forward thinking yields present-day solutions for tomorrow’s challenges. Strategically aligned with Körber Pharma to link packaging equipment, materials, and software, Rondo-Pak provides a comprehensive assortment of marketing and packaging solutions to address challenges facing the pharmaceutical industry, including global brand management, packaging efficiency, and supply chain optimization.
In combination with a wide range of printed materials such as inserts, leaflets, medication guides and regulated marketing materials, Rondo-Pak’s packaging innovations address precise requirements for compliance, child resistance, anti-counterfeiting, e-pedigree and more.