“Through this service, we can quickly respond to a client’s problem without the hassle of paperwork,” says Jeff Thomas, facilities team leader. “Within 24 hours, experts from our firm will be at the site to address the issue. For example, a client wanted to evaluate some cracking in the concrete walls around their loading dock doors. They didn’t want to engage a contractor to patch the walls until they knew the extent of the problem. We dispatched a structural engineer, who evaluated and recommended further testing followed by more comprehensive repairs. These repairs went beyond simple surface patching and provided a long-term solution that prevented further cracking.

“Recently, another client called us to help them with a concrete floor in a large freezer space that had cracked and heaved. We went to the site, provided guidance for additional testing and made recommendations for repairs. More importantly, we evaluated the root cause and made suggestions for enhancements to the underfloor freeze-prevention system to avoid a repeat of the problem.”