Agr International, Inc., Butler, Pa., opened a service center in Bangkok, Thailand, which is co-located with the company’s regional sales office, Agr Bangkok ltd.
The opening of this service center in the Pan Pacific region is one more segment of Agr’s program to provide accessible and responsive support for testing and quality management equipment. Services offered include depot repairs and rebuild services for all Agr laboratory products for both the glass and plastic container markets. This new center is also intended to provide customers with older equipment in need of more extensive repairs the ability to have their equipment serviced and thoroughly tested without the cost of on-site service calls.
“This office has been widely received by our customers in the region. With the great success of the Agr sales branch in Asia, it was a logical move to offer additional services such as depot repairs at the Agr Bangkok office. With this step, we are able to offer fast as well as cost-effective repairs and avoid customs issues and time delays previously experienced with the need to send the equipment overseas,” says Martin Küstner, managing director.