Agr International, Inc., Butler, Pa., opened the doors to its Agr Packaging Services, a new sales and service center located in Mexico. This new entity is a wholly owned subsidiary of Agr International (USA), and will manage all sales, parts supply, service and support operations for Agr equipment in Mexico, Central America and the Caribbean.
“The opening of Agr Packaging Services will bring a number of benefits to customers in the region,” says Robert Cowden, chief operating officer. “These include the ability to respond to customer calls in a timely and cost-effective fashion via locally based service technicians, local language support, additional training resources and opportunities and improved parts availability. Key to the operation, however, is the experienced and trained staff that will support Agr customers in this region.”
Sales and associated efforts will be handled by Carlos Gonzalez and Marta de la Torre. Gonzalez brings with him extensive experience related to plastic production, specifically in container processing and package development, while de la Torre, a long-time employee of Agr, maintains vast knowledge in glass container production, quality management and PET bottle manufacturing.
Israel Hernandez will lead the service and support operations, where he and his staff of four service engineers will be responsible for installation, service, support and training related to Agr products within this region. Hernandez brings experience in preventive, corrective and predictive maintenance on high precision measurement equipment.
“Agr is dedicated to providing products that offer value throughout their life,” adds Henry Dimmick, Jr., chief executive officer. “Service and support are critical parts of the value proposition that goes well beyond the initial purchase price. We have made it a priority to invest in our service network to ensure that our customers realize this value.”