PAC Machinery, San Rafael, Calif., introduced LiveDemo, a web-based, real-time, interactive collaboration tool for product demonstrations and a variety of other customer service applications.

In addition to real-time product demonstrations, customers can use mobile phones on the shop floor to document problems they may be experiencing using the video camera on their phone. Transmitted via internet to one of the PAC Machinery LiveDemo facilities, a team of experienced product experts can then analyze issues and make corrective recommendations on the fly.

PAC Machinery