TOMRA Food, Belgium, opened a new customer service center in Bengaluru, India.
The 4,000-square-foot, state-of-the-art facility enables TOMRA Food to showcase its expertise and innovative approach to sorting produce to new and existing customers.
“Our new customer service center is easily accessible. This helps us achieve our objective of being closer to customers, where we can help them choose the right sorting solutions for local and regional produce,” says Abhishek Bhargava, area sales manager India. “The facility is a strategic investment for the further expansion of TOMRA Food that will help us strengthen our relationships in the region. We are excited about its potential, and look forward to enhancing our capabilities in India.”
The facility features a demonstration and testing area where TOMRA can interactively showcase sorting systems to clients. During demonstrations, customers can view a simulation of how products would be sorted and defects identified in their own production environment, using one of the many TOMRA sorting solutions available.
“Our India facility allows a great number of efficiencies to be made on behalf of our customers, including improved logistical access and quicker response times,” Abhishek adds. “Both these developments will ultimately help food processors improve profitability.”
The new service center will be staffed by 13 customer experience specialists and technicians.
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