ColdTrack, a provider of pick-and-pack, logistics and purpose-built software for cold and frozen eCommerce brands, announced the industry’s first and only 100% Pack Accuracy Guarantee. 

This first-of-its-kind performance guarantee is a direct result of the company investing more than $10 million in technology and automation, including the development of ColdTrack Live, the company’s proprietary Order Management System (OMS) and Shipping Management platform. ColdTrack’s pick-and-pack operations are powered by an integrated third-party technology system provided by Deposco, a world-class tech-enabled Warehouse Management System (WMS).

These advancements virtually error-proofed the company’s physical warehouse services, leading to exceptional operational performance, including 99.9% pack accuracy rates, representing a 67% year-over-year reduction in order errors. 

“We are committed to providing our partners with the highest level of service and reliability,” said Josh Abramson, CFO, ColdTrack. “Making a deliberate multi-million dollar investment in our technology, which is powered by top-tier talent recruited from across the industry, has transformed our operations to enable unprecedented accuracy. Our Pack Accuracy Guarantee is a testament to our tech-forward approach and the commitment of our team to excellence, innovation, and client satisfaction.”

The 100% Pack Accuracy Guarantee enables ColdTrack to ensure complete accuracy for clients whose orders are picked-and-packed at ColdTrack facilities. If any errors occur, ColdTrack contractually agrees to reimburse its clients promptly for any affected packages.

After a vast search, ColdTrack selected Deposco as a WMS partner to enable the 100% Pack Accuracy Guarantee. The companies implemented a scan-based fulfillment flow that starts from the moment inventory is received: each pallet is scanned and key data is logged within its database, such as lot numbers and expiration dates, enabling the highest level of quality assurance and cost-effective first expiration first out (FEFO) inventory management. On ColdTrack’s production room floor, order selectors are outfitted with advanced wireless WiFi-enabled wrist computers displaying pick lists and finger-appointed lasers, scanning every item placed into each box. This order data, combined with shipment tracking numbers, provides unprecedented order-level traceability for each parcel delivered to a consumer’s home. 

The company’s proprietary ColdTrack Live OMS software fills a void in the market with novel functionality previously unavailable to perishable shippers. One such feature is a weather-based coolant optimization algorithm that automatically adjusts coolant types and quantities based on the destination temperature of each parcel. ColdTrack Live also provides incredible benefits to ColdTrack’s warehouse team members by pushing all order logic upstream, resulting in the release of clean orders to the warehouse floor through Deposco’s WMS. This further reduces the likelihood of errors typically caused by manual adjustments on pick-and-pack assembly lines. 

“The combination of ColdTrack Live OMS and Deposco WMS has been phenomenal from a productivity and performance management standpoint,” said Margaret Szczykutowicz, VP of Fulfillment Operations, ColdTrack. “The level of precision data provided from Deposco allowed us to implement an incentive program to reward our top order selectors, boosting order accuracy rates by 40%.”

In addition to the order accuracy improvements, the company has also realized a 128% increase in order packing velocity, shipping deadline adherence of 99.9%, and inventory management accuracy of 99.8%.

The implementation of ColdTrack’s 100% Pack Accuracy Guarantee reinforces its position as an industry leader in cold chain logistics. By ensuring accurate and timely order fulfillment, ColdTrack empowers its clients to focus on their core business activities while maintaining customer trust and loyalty.

About ColdTrack
ColdTrack is a leader in cold chain logistics and software, providing direct-to-consumer and direct-to-business brands with reliable and accurate fulfillment services for perishable products. ColdTrack guarantees 100% pick-and-pack performance from its facilities in New Jersey, Indiana, and California and provides discounted shipping rates with one-day ground shipping to 80% of the U.S. population. Our proprietary ColdTrack Live order management system (OMS) gives customers access to cartonization and coolant quantity logic, automatic claims handling, and real-time tools to monitor shipping exceptions and carrier on-time delivery performance. 

About Deposco
Deposco’s supply chain software maps out your success, accelerates execution, and navigates your growth journey, driving unparalleled efficiency and cost savings. Our AI-powered platform delivers actionable insights across the entire supply chain—from planning to execution—adapting like a GPS to keep you on the optimal path. With the industry’s most extensive collection of pre-built integrations for rapid implementation, we help over 4,000 of the world’s fastest-growing retailers, 3PLs, DTC businesses, and brands navigate over 165 million consumer orders globally.