Bertram had roughly 60 Zebra TC26 scanners in use, with about 45 deployed daily across its transportation team. Frequent repairs – often due to cracked screens – meant two-to-four scanners were out of service each month. This disrupted delivery schedules, as drivers could not be dispatched without functional devices to track outgoing and incoming inventory.

The downtime led to major operational constraints including:

• Delivery delays and split shifts to rotate devices.
• Insufficient backup devices to maintain daily service levels.
• Incompatibility with updated software and Android versions.
• A lack of asset control and visibility insight in scanner use.

With growth on the horizon and an infrastructure upgrade in progress, Bertram needed more rugged, modern devices and a secure system to track and manage them.

Three-Phased Solution

MIDCOM worked with Bertram Foods in phases to stabilize operations, modernize hardware and introduce intelligent asset control.

Phase 1: Device Assessment and Coverage: MIDCOM evaluated the device fleet and enrolled all units in a consistent annual service coverage plan. New TC26 scanners were added to support growing demand and ensure redundancy during repairs.

Phase 2: Upgrade to Zebra TC78: Bertram was planning system-wide software and ERP upgrades, which required devices that could support newer Android versions and cleanly integrate with application environments. Rather than investing further in the soon-to-be-discontinued TC26 series, MIDCOM recommended Zebra's TC78 series, offering advanced performance, durability and long-term compatibility.

A demo unit was provided for Bertram's transportation and IT teams to run comprehensive tests including field use, signal stability and app integration.

Following successful tests, the TC78 devices were phased in to replace the legacy hardware.

Phase 3: Intelligent Asset Management: To address concerns about device loss, misuse and accountability, Bertram implemented Zebra's Intelligent Cabinet System with Access Management features.

Scanners now require PIN entry to be removed from storage and an unauthorized removal triggers alerts and prevents further use. Bertram's leadership team can monitor device status and receive alerts from anywhere, adding a critical layer of control and responsiveness.

With device costs ranging between $1,200 to $4,000, the ability to prevent loss and theft significantly reduces capital waste.

Implementation & Results

MIDCOM Data Technologies provided ongoing support throughout the transition. While Bertram initially estimated a one-month deployment for the new devices and cabinet systems, MIDCOM accurately projected a longer timeline due to backend setup and integration needs. Coordinating with Zebra engineering and technical teams, MIDCOM helped ensure that system rollout stayed on track and minimized disruption.

Using a consultative approach that went beyond supplying equipment offered Bertram direct support, reducing downtime. Outcomes include:

• Improved productivity: Drivers now have consistent access to fully operational scanners, streamlining deliveries and inventory capture.
• Asset security: Devices are secure and traceable, with real-time oversight and lockdown capabilities.
• Future-ready infrastructure: New devices and systems are compatible with upcoming Android OS versions and integrate seamlessly with Bertram's application stack.

Based on the success of the transportation rollout, Bertram has expanded its work with MIDCOM to support warehousing and manufacturing operations. This includes identifying new Zebra hardware suited for warehouse workflows, integrating those devices with existing systems, and extending asset control across departments.

What began as a request for scanner repairs has grown into a transformative technology partnership. With MIDCOM's expertise and guidance, Bertram Foods has moved from reactive maintenance to a proactive, strategic approach to mobile device management, boosting efficiency, improving security and setting a foundation for scalable growth.