Dorner launches new customer service platform
With current economic conditions, it’s more important than ever for processors to have reliable and efficient conveyors. Accordingly, Dorner Mfg. Corp. has introduced the FIT Program, which is a customer support program that is designed to increase production output and reduce overall costs. Through the new program, a team of Dorner technicians will visit customers to install new conveyors, evaluate any previously installed processing and packaging conveyors and train in-house maintenance personnel. The program also provides replacement parts and belts that can be shipped in 24 hours or less to keep Dorner customers up and running.
“We initiated this new program based on several marketplace trends,” said Gary Wemmert, director of parts and services for Dorner. “First, many of our customers have reduced the size of their maintenance staff – and our highly experienced FIT Squad can help replace this loss with much needed conveyor expertise. Second, the proper installation of precision conveyors is critical to long-term performance, efficiency and safety. And, finally, manufacturing requirements are changing more frequently these days, so it’s important to be able to repurpose existing equipment. Our new FIT Program addresses all of these concerns – and more.”
-- Dorner Manufacturing
(800) 397-8664 / www.dornerconveyors.com