Shopping exclusively online is still relatively rare, so optimizing in-store experiences can help retain customers who might otherwise prefer digital options.
June 4, 2019
The report, “Personalization in Digital Food Retail – Shoppers Expect More,” conducted by IDC Retail Insights, Framingham, Mass., and commissioned by Precima, Chicago, casts light on the current state of digital food retailing and what food retailers need to do now to drive success.
More than six out of 10 (63%) supermarket shoppers interact with their supermarket digitally, up from the 56% found in 2017.
April 9, 2019
Online grocery shopping use varies widely across different consumer segments, according to the “2019 U.S. Supermarket Digital & Social Engagement Study,” presented by the Retail Feedback Group (RFG), Lake Success, N.Y.
Online sales of groceries more than tripled between 2013-2018, but still accounted for only 2% of total grocery spending.
March 22, 2019
Increased mobile/smartphone usage, better website and mobile app interfaces and expansion of crowdsourced business models to shopping and delivery are key factors creating the perfect environment for growth in the online grocery market, according to a report published by Packaged Facts, Rockville, Md.
55% are more likely to shop at a store with self-checkout vs. a store without, and 57% will choose a store offering automated returns to avoid human interactions and speed the process.
February 8, 2019
Nearly 32% of consumers are likely to shop at a store offering an augmented reality (AR) experience over a retailer that doesn’t offer AR and 29% would like a virtual reality (VR) experience as part of their shopping environment, according to a study released by BRP, Boston.
78% of shoppers cite an enjoyable in-store atmosphere plays a key factor in opting to make purchases in-store over online.
January 23, 2019
Nearly 78% of shoppers globally say an enjoyable in-store atmosphere (the right combination of music, visuals and scent) is a key factor in their decision to choose in-store over e-commerce, according to a study produced by Mood Media, Austin, Texas.
Farmstead, San Francisco, announced a partnership with Udelv, Burlingame, Calif., making it what is said to be one of the first grocers in the country to make deliveries using autonomous delivery vehicles.