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The study reveals that despite increased understanding and measurement of supply chain’s impact on CX, little progress has been made toward implementing tools or processes to improve outcomes in the last two years.
Convey, Austin, Texas, and eft Supply Chain and Logistics Business Intelligence, London, announced the results of a joint study examining the importance of customer experience (CX) in last-mile delivery.
While there might be smaller, temporary fixes for aiding the food and beverage industry, the ultimate solution is to go back to the source—driver shortage.
There are numerous reasons why electric trucks may continue to take a backseat when private transportation fleets and for-hire carriers are developing their truck procurement strategies.
While electrification may cultivate into a possible reality down the road, many in the industry remain dedicated to improving the output of quality returns found in diesel.
Retailers are becoming more flexible in how they transact with consumers by decentralizing their distribution/fulfillment networks to bring inventory closer to consumers.
The American Transportation Research Institute (ATRI), Arlington, Va., released an analysis of the impacts that emerging e-commerce trends are having on the trucking industry.
Stay Metrics, South Bend, Ind., partnered with Liquid Trucking Cos., Plattsmouth, Neb., to discover how industry-leading carriers are outperforming their peers in driver retention.
Nearly 20 fleets operating more than 71,844 tractors and 236,292 trailers saved over $600 million in 2017 compared to the average trucks on the road, according to a study released by the North American Council for Freight Efficiency (NACFE).
The study revealed three in four customers would increase spend and be more willing to try new offerings in return for satisfactory online grocery deliveries.
A retailer investment in last-mile delivery is needed to uncover new revenue streams, according to a study presented by the Capgemini Research Institute, Paris.
Tyson Foods, Springdale, Ark., and its subsidiaries announced plans to pilot two emerging motor technologies as part of ongoing efforts to improve fuel efficiency, reduce carbon emissions and conserve energy.