JLT Mobile Computers, Chandler, Ariz., expanded its customer service and support capabilities in the U.S. market with a new service site in Atlanta. This new center offers repair and maintenance services for third-party products, including barcode scanners and label printers as well as rugged computers and tablets from most manufacturers.
Customers can also manage their entire fleet of Audo-ID equipment in the new JLT RepairEngine online maintenance management tool. JLT RepairEngine simplifies repair handling and device maintenance thanks to an easy-to-use web tool that tracks repairs 24/7, and manages all rugged IT products and related hardware. Customers receive detailed analytics with key insights into the health and status of their hardware deployment. Other features include easier RMA handling, smart-search functionality, using serial number, model etc., tracking of ongoing repairs with status and location and reports and dashboards of device status and repair history.