Refrigerated Solutions Group (“RSG”), an industry leader in refrigerated equipment and service, recently announced several management promotions.

Bob Stevens has been promoted to the Director of Dealer Sales, Craig Hammel has accepted the role of Director of Strategic Accounts, Kim McGee has been promoted to the Director of CX & Sales Support and Pam Williams has accepted the position of Director of Business Development & Project Management for RSG.  All four will report directly to Dan Hinkle, Chief Commercial Officer for RSG.  Stevens and Hammel will assume their new roles immediately while McGee and Williams will take on their new responsibilities August 17th.

Stevens will help develop and execute commercial strategy while expanding new business opportunities.  All Regional Sales Managers within the organization will report directly to Stevens.  Hammel’s responsibilities will include managing both foodservice and food retail chain accounts as well as securing new strategic opportunities.  “Both Bob and Craig have strong backgrounds and successful track records; we are confident these new roles will be beneficial for our channel partners and customers, as well as RSG,” stated Hinkle.  “They will both work closely with CX/Sales Operations and other leaders in our organization to help drive group level initiatives,” Hinkle noted.

McGee will have leadership responsibility for our Inside Sales team as well as the Quotations/Applications teams for RSG with a major focus on activities designed to enhance the customer experience, drive internal efficiencies and support our strategic goal of being an industry leader in customer satisfaction.  Williams will have leadership responsibility for the Nor-Lake Scientific business, consultant services and all of project management with a focus on new business development and driving 80/20 principles within the group. “We are excited to have Kim and Pam focused on enhancing the overall customer experience,” said Hinkle. “Both individuals bring a wealth of knowledge and experience, creating a foundation for success in these new roles for RSG,” Hinkle concluded.


Refrigerated Solutions Group is an industry leader with over 150 years of combined history between the Master-Bilt and Nor-Lake brands.  Master-Bilt, founded in 1938, offers a complete line of coolers, freezers and refrigeration for commercial Foodservice applications.  Master-Bilt’s markets of specialty include institutional settings, restaurants, small footprint retail and convenience stores. Nor-Lake, founded in 1947, manufactures quality products to serve a wide range of Foodservice and Scientific refrigeration needs.  To better align with customer needs, Nor-Lake maintains separate Foodservice and Scientific divisions.  From reach-ins and prep equipment to environmental walk-in rooms, Nor-Lake offers a wide selection of commercial refrigeration products.