Survey reveals customer service issues are primary concern for working 3PLs
One of the most common reasons for ceasing work with a third-party logistics (3PL) provider is due to customer service issues.
The Global Cold Chain Alliance (GCCA), Alexandria, Va., conducted a survey of 200 food companies in 14 countries to understand what customers really care about.
One of the most common reasons for ceasing work with a third-party logistics (3PL) provider is due to customer service issues.