dunnhumby, London, released The Future of Retail Revenues Must Be Data Led, a commissioned study conducted by Forrester Consulting, Marietta, Ga., that found 85% of grocery retailers globally lack the capabilities, technology, people and processes to use insights to monetize their data and drive customer experience.

Traditional and online retailing are increasingly intertwined, as customers shop across touchpoints and use both platforms, according to the annual State of Retailing Online study released by the National Retail Federation (NRF), Washington, D.C., and Forrester, Cambridge, Mass.

A survey commissioned by Revionics, Austin, Texas, and conducted by Forrester Consulting, Cambridge, Mass., explored shoppers’ behaviors and experiences with retail pricing and promotions.

Forrester Research Inc., Cambridge, Mass., partnered with Mobile Marketing Association (MMA), New York, to survey global marketers on their mobile advertising practice.

Forrester Research, Inc., Cambridge, Mass., forecasts that cognitive technologies such as robots, artificial intelligence (AI), machine learning and automation will replace 7% of U.S. jobs by 2025.