TranSolutions Inc., Scottsdale, Ariz., released what is said to be the industry’s first software system dedicated to helping carriers manage their cargo claims.
CarrierClaim is a cloud-based database that enables access from anywhere, and allows multiple users to work on the file simultaneously.
With CarrierClaim, supporting documentation, photos and follow-up notes can be stored with the claim record, in one location, rather than being dispersed across multiple paper or digital folders. Claims managers can even email from within the system. This allows email records to be stored within the claim file, eliminating wasted time spent searching through email records.
CarrierClaim comes with a specially designed, easy-to-use, innovative capability—claim importing. When a carrier receives a claim from a client who uses MyEZClaim, the company’s software system designed to help shippers and 3PLs manage freight claims and analyze trends to prevent future damage, they can import the claim directly into the CarrierClaim system with no need for data entry.
CarrierClaim comes equipped with robust reporting and analytics tools to enable claims managers to uncover the root causes of loss and damage, such as insufficient packaging or improper handling methods by a particular driver or warehouse location. CarrierClaim includes over 80 automatically generated reports. Custom reports can be generated with 150 metrics, such as region, claimant or claim reasons.
CarrierClaim also includes other features specifically designed for carriers. For example, accident details can be entered and stored as an incident report, and then converted to a claim at a later date. Claim managers can record salvage details, including the amount received for the salvage and the contact details of the buyer. There is also the option to categorize claims as Awaiting Mitigation or Waiting for Salvage. Another feature automatically notifies designated user groups in the case of specific claim reasons, such as alerting environmental professionals in the case of a hazardous spill.