Ace Endico Improves Productivity with Foodservice-Specific Voice Solution
With growth comes the challenge to maintain and improve service while shipping larger volumes from the same physical space. For Ace Endico, a growing regional foodservice distributor based in Brewster, N.Y., the key was to pick more cases in the same number of hours and load trucks more efficiently, so drivers could leave on time to meet delivery targets and customer service levels. But, the company’s previous order selection process using wearable computers and barcode scanners made a hard job even harder, especially in the face of the growth demands, according to Rob Johnson, night warehouse manager for Ace Endico.
“There was a high level of frustration with the RF system,” says Johnson. “New people had trouble adapting to it, and in retrospect, we were asking them to adapt to a system that was cumbersome. There were also issues due to bad barcodes and scanner troubles. It really slowed them down.”